Questions or Comments
We enjoy hearing from our customers. Please use the form below to share your experience with us or if you would like for us to find an item that you do not see on our website.
What types of payment do you accept?
We accept major credit cards including Visa, Mastercard, Discover, most debit cards and cash. Please be sure that you provide a billing address which matches that on your credit card statement. Incorrect information may cause a processing delay and we reserve the right to cancel any order in which the billing information cannot be verified.
We also accept Money Orders and Cashier's Checks made payable in USD to: Earth Odyssey.
How long will it be before I receive my order?
We will process and ship your order within 24 - 48 hours and you will receive it thereafter according to the shipping method which you have chosen. We process and ship orders Monday - Friday between 11:00AM and 7:00PM. For instance, if your order is placed on Friday night, it will not be processed or shipped until the following Monday.
Your credit card WILL NOT be charged until we confirm that the item you have ordered is in stock. Since many of our items are original and unique, exact items posted on the website may not always be available. In the event that the item you order is not available, you will be notified and given the choice of whether you would like a similar item or prefer to cancel the order.
What is your return policy?
ALL SALES ARE FINAL. Please check your order and confirm that it is correct before making your purchase.
How will my information be used?
All information that you provide us, including your e-mail address, will be kept completely confidential and will not be sold or shared with any other entity. Credit card information is destroyed immediately after your order is processed. We do not file or store any payment information.